Productive Conflict: Revisit Unresolved Issues

Beth is a sixty-two-year-old grandmother of four, who’s looking forward to retirement. She’s worked in the banking industry for forty years and knows the ins and outs of how the company functions. She’s an executive who focuses a lot of her time and energy on business strategy and investments. Armando is new to the world … Read more

Productive Conflict: Acknowledge the Feelings of Others

Sometimes, by simply acknowledging the feelings of others, you can deflate destructive conflict behaviors and guide the conversation back to being productive. This is an empathetic move. One where you put yourself in their shoes in order to experience their perceptions, their feelings and thoughts, and their point of view instead of your own. It puts both … Read more

Productive Conflict: Give Others Time and Space

Let’s revisit the definition of conflict. Conflict is a difference of opinions involving strong emotions. The strong emotions part is what makes conflict so draining and uncomfortable. When people become too drained, they need time and space to recharge and reflect. One positive approach to conflict that may not seem very intuitive to some is the … Read more

Productive Conflict: Find a Compromise

Compromise is one of those things that’s easier said than done. It’s also much easier to see a compromise between people in conflict when you’re not part of the conflict. When you are, however, compromise is that elusive old friend who’s name you can never quite remember. But compromise is a powerful tool. It builds … Read more

Productive Conflict: Offer Reassurance

Let’s do a hypothetical. Your team is working on developing new software for one of your top clients. They have some complicated stuff going on, and they need a better way to track what’s coming through the warehouses, what’s exiting, and where it’s going in real time. This is a big project and there’s a … Read more

Productive Conflict: Own Your Contributions

Have you ever heard the saying, “Nobody’s perfect?” Have you ever used that saying? How often do you use it? It’s probably one of the most popular things we say and/or think, because it’s true. But what does it mean to not be perfect? It means that we make mistakes. We fail at the tasks … Read more