Productive Conflict: Seeking an Active Resolution

Bart’s team is stuck in a conflict cycle. It’s been weeks now, and a resolution hasn’t been reached. In fact, sides have been taken and the team is split in three different ways. Janice, Becky, and Rodney think that customer support needs to be completely overhauled—new scripts, new training, new management, a whole new direction. … Read more

Leaders Set Personal Development Goals

Personal development goals at work are essential for leaders in order to grow and develop in your career. This may include learning new skills, familiarizing yourself with company practices, policies, and technology, or getting feedback from others. Whatever personal development goals you choose, they must— 1. Be achievable 2. Be measurable Here are two formats … Read more

Leaders Embrace the Power of BSaAFWYW

Recently, Sarah Noll Wilson asked me to be a guest on her Manager Minute or Two! series. I have a great appreciation for Sarah, so of course I couldn’t pass this up. And what better topic to cover than— BSaAFWYW. It’s the super simple acronym I coined for “Be Specific and Ask For What You … Read more

Book report: When

Hi there, Alan Feirer here with a book report. It’s been awhile since I have done one, but I just read something great—Daniel Pink’s latest, “When: The Scientific Secrets of Perfect Timing.” I love it. I recommend it. It’s a fairly easy read, and a fairly interesting one. Like a lot of Dan Pink books, … Read more

Leaders Make Changes Stick

Two weeks ago, I wrote about Scott Raecker’s water obsession. I also said there were two big things he shared at 90 Ideas. Here’s the other, and it’s timely, because New Year’s resolutions are coming in just a few weeks… To make change stick, you need four ingredients. Clearly communicate the expectations of the change. … Read more

Leaders Develop Everyone

At the Business Record’s “90 Ideas in 90 Minutes” event from September 2017, Miriam De Dios of Coopera made a case for organizations of any size to implement “Personal Development Plans for All.” Most organizations do some kind of development plan for people in, or preparing for, leadership roles. But what if everyone had a plan? People on … Read more