Reconsider the Performance Review

“What if feedback were so frequent that performance reviews became irrelevant?” This is one of my tweets from awhile back. I don’t have the data anymore, but it was the most re-tweeted tweet of my entire tweeting career. It struck a nerve. At the recent Professional Development Conference for the Central Iowa Chapter of the … Read more

Leaders Watch Out for Doubt and Fear

Angela Franklin, the President of Des Moines University, spoke at 90 Ideas back in September, and urged leaders to acknowledge the power that doubt and fear can have over a team. The techniques she recommends are based in part on “The Butler Way.” The Butler Way is the idea that selflessness and commitment to the … Read more

Leaders Engineer an Experience

Mary Coffin of Wells Fargo has a great nugget about customer experience at 90 Ideas. I found it to be a new way to look at efficiency versus effectiveness. Each customer interaction depends on four ingredients: People, Process, Data, and Technology Coffin asks, “Which gets the focus?” She made the point that technology gets the … Read more

Leaders Make Changes Stick

Two weeks ago, I wrote about Scott Raecker’s water obsession. I also said there were two big things he shared at 90 Ideas. Here’s the other, and it’s timely, because New Year’s resolutions are coming in just a few weeks… To make change stick, you need four ingredients. Clearly communicate the expectations of the change. … Read more

Leaders Use Time Wisely: Rethink the Block

Beware the 30-minute meeting—or the 60-minute meeting. Setting up time blocks that go straight into the next block’s beginning have these results for the heavily-scheduled: No time for a restroom break, so when you take one, you’re late. Growing apprehension that you’re missing an urgent voice mail, email, or progress update. Rushing from one room … Read more

Leaders Encourage Thinking “A Step Above”

In a recent address from Dana Wingert, the Des Moines Chief of Police, he emphasized the value of everyone in an organization thinking a rank or position above themselves. The guiding question is this: “How would my boss handle this, and what are his/her expectations?” A few examples: When you’re assigned a project, execute it … Read more