Leaders Know The Two Kinds Of Naysayers

I confess to a pet peeve – I cringe when people say some version of this: “If you’re just going to complain, you’d better have a solution. Otherwise you’re wasting my time.” If you say this, you may be ignoring the fact that there are two kinds of naysayers: Type 1: The ones who never … Read more…

A Laundry List of “Level Two” Clues

In previous posts about the Four Levels of Maturity, we’ve explored the notion that Level 2 (Independent) is the most dangerous. At Level 2, people are generally: correct justified able to blame problems on others technically in compliance with standards and rules This is a dangerous place for a team member to be, because they’re … Read more…

Leaders Know The Difference Between “Direct” And “Brutal”

Sometimes when leaders are urged to be more “clear” and “direct” with people, they make a clumsy attempt to do so, and end up accidentally being “brutal”. Brutality leads to shame, and diminished engagement. Directness leads to clarity, and improved relationships because of less guesswork and more actual work. Four habits to help you avoid crossing the line … Read more…

Leaders Anticipate and Defuse Excuses

Aren’t excuses so predictable? You almost hold back from asking “Hey, Bill, have you got your TPS report ready?” because you know you’ll hear “I would, but I’m still waiting for Hillary to get the cover page ready.” If you know you’re going to hear an excuse about someone else not delivering, why not head it off at the … Read more…

Leaders Never Shame

Good leaders never use shame or public demeaning as a leadership tool. Discomfort, yes. New situations, a bit of a comfort zone stretch, some natural consequences to actions, sure. But shame – to make someone feel guilty as a motivator to change – will only hurt relationships, make observers wary, and send the message that such tactics are okay … Read more…

Leaders Make It Easy To Know Them

Some leaders are open and transparent with others, and some are more private. But if that privacy is segregating their personal life and history to such an extent that their team feels like they don’t know them, then that leader is at a disadvantage. Leaders who make it easy to get to know them have an easier time developing relationship … Read more…