Leaders Avoid Withholding During Times of Change

We have a habit of withholding in times of stress and change. But what we need to do is get back to the basics of communication and embrace the power of SMaC. Too often we find ourselves in only one circle or one overlap, when we need to be aiming at all three—Be Specific, Be Methodical, and … Read more

Leaders Accept Personality Differences During Change

In times of change, we tend to avoid adapting to others’ personality styles. Our reduced capacity to adapt can cause us to revert to unhealthy habits, especially in conflict situations. If you don’t know your DiSC personality style, use this simple chart to identify where you are. It’s also a good tool to use to identify … Read more

A Real Life Change Curve Example

Now that we’ve looked at each phase of the Kubler-Ross Change Curve in detail, let’s apply it to a real life situation. It’s 8:20 AM and you’re already late for work, but it’s your turn to bring the Friday bagels for your team. They’re expecting it. So you turn left instead of right, calculating in your … Read more

Leaders Encourage Through the Final Phases

The final two phases in the Kubler-Ross Change Curve are Experiment and Decision. If you look at the curve, you’ll notice these two phases are on the upswing, following the lowest point, the Depression phase, or Moment of Resignation. The Experiment phase is the initial engagement with the change. You don’t have their buy-in yet, … Read more

Leaders Recognize Denial and Frustration in Others

The first reaction on the Kubler-Ross Change Curve is Denial. This piece is characterized by disbelief and evidence the change isn’t true. Comments from people in this phase can include: “There must be a mistake.” “That’s not possible.” “Are you sure you understood correctly, because that doesn’t seem right.” “No way. This can’t be happening.” Oftentimes, … Read more

An Idea for Leaders to Talk Feedback

Here’s an idea for a team-building activity, with an added bonus— It can start the conversation about how important and welcome performance feedback is. First, ahead of time, ask each participant to come prepared with examples of two bits of feedback they’ve received in their career: One item that seemed harsh at the time, but … Read more