Leaders Consider the Source

When you survey people, formally or informally, beware this common trap: All responses are equally credible. Leaders can get distracted when looking at customer surveys, or employee engagement surveys, based on their own frame of mind at the time. Sometimes, we’re looking for the best, perhaps for reassurance, or to confirm our own biases. In … Read more

Leaders Avoid This Double Standard

The following is an example of a common scene in my sessions with leaders. Me: Raise your hand if you’ve ever said or thought something like this: “If someone has an issue with me or my work, tell me to my face. Don’t hold back or talk about it behind my back; give it to … Read more

Leadership Takeaways From the Guru

Recently, The Leader Campus released a video interview with Jim Kouzes of The Leadership Challenge. I encourage you to watch the whole thing. But here are some of my main takeaways, in case you don’t want to make time to watch it now. One big point from the latest research: While the context for leadership keeps changing, … Read more

Own Your Tough Statements

There are certain words and phrases that can get us on the defensive before we even know what the topic is. One of the big ones is “No offense, but…” And related cushions followed by the word but. Remember that people on tight teams can handle tough talk. It’s okay for you to deliver tough … Read more

Leaders Discover True Intentions—In Themselves.

In the December 29 Business Record, my friend Sarah Noll Wilson shared her thoughts on intentions. I’ve learned this year that sometimes we have sneaky, shadow intentions that may influence our actions and conversations without even knowing. Now when something doesn’t go quite right, I ask myself what my real intention was in this situation. If … Read more

Leaders Know It’s Important to Know

I’ve written a lot on this blog about being others-focused instead of being self-focused. If I asked, I’m sure you could come up with a list of outward behaviors for each of the two categories. On the self-focused list would probably be words like tardiness, frowning, complaining, ignoring others’ needs, and declining to help. Words … Read more