Core Value: We Obsessively Over-Communicate

We obsessively over-communicate. Each of our values needs to make us distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. Let’s talk about one-word emails. A one-word email to avoid: “Thanks.” In a world of too many emails, this one-word response simply adds to the pile … Read more

Core Value: We are Accountable, Responsive, and Timely

We are accountable, responsive, and timely. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. One of my favorite questions to ask workplace teams is, “Around here, what is the expectation for email and voice mail response time?” … Read more

Leaders Set Personal Development Goals

Personal development goals at work are essential for leaders in order to grow and develop in your career. This may include learning new skills, familiarizing yourself with company practices, policies, and technology, or getting feedback from others. Whatever personal development goals you choose, they must— 1. Be achievable 2. Be measurable Here are two formats … Read more

Watch for Signs of Previous Bad Leadership

Recently, I chaperoned a large group trip for a bunch of teenagers—over 300 of them. I had to keep track of about 35 of them myself, and punctuality was the most pressing issue of the trip. If any one person was late for the bus or the meeting point, it held up all 300. While … Read more

Leaders Understand the Role of Symbolism

We all work and breathe in four organizational frames. These frames are Political, Structural, Human Resources, and Symbolic. Political—power, conflict, coalitions Structural—organizational charts, policies, procedures Human Resources—meeting individual needs, teamwork, leadership, people problems Symbolic—culture, ritual, stories, traditions In times of change, the first two—political and structural—are usually where the change originates from. The bottom two—human … Read more

Leaders are Aware of Heightened Stress During Times of Change

Based on the book by Patrick Lencioni, The Five Dysfunctions of a Team, there are five dysfunctions in a team that create tension, conflict, and stress. These dysfunctions are heightened in times of change. Each dysfunction builds on the one below, and they are all built upon the foundation of trust. Dysfunction 1 – Absence … Read more