Leaders Influence Outcomes

I heard Tim Kight speak at the Iowa SHRM conference, and he had an elegant way of boiling down the role our choices make in determining outcomes. Event + response = outcome Essentially, if we don’t have influence over events, yet we want to control outcomes, then we need to focus on our responses to … Read more

Leaders Understand the Role of Symbolism

We all work and breathe in four organizational frames. These frames are Political, Structural, Human Resources, and Symbolic. Political—power, conflict, coalitions Structural—organizational charts, policies, procedures Human Resources—meeting individual needs, teamwork, leadership, people problems Symbolic—culture, ritual, stories, traditions In times of change, the first two—political and structural—are usually where the change originates from. The bottom two—human … Read more

Leaders are Aware of Heightened Stress During Times of Change

Based on the book by Patrick Lencioni, The Five Dysfunctions of a Team, there are five dysfunctions in a team that create tension, conflict, and stress. These dysfunctions are heightened in times of change. Each dysfunction builds on the one below, and they are all built upon the foundation of trust. Dysfunction 1 – Absence … Read more

Leaders Embrace Relationship Power

How are your communication habits? Would others agree with your assessment? Do they change during times of stress? Change and stress complicate situations and relationships. It’s when we need more communication with each other, but what generally happens is just the opposite. Communication, transparency, empathy, and authenticity build relationships, and good relationships are good for … Read more

Leaders Avoid Withholding During Times of Change

We have a habit of withholding in times of stress and change. But what we need to do is get back to the basics of communication and embrace the power of SMaC. Too often we find ourselves in only one circle or one overlap, when we need to be aiming at all three—Be Specific, Be Methodical, and … Read more

Leaders Accept Personality Differences During Change

In times of change, we tend to avoid adapting to others’ personality styles. Our reduced capacity to adapt can cause us to revert to unhealthy habits, especially in conflict situations. If you don’t know your DiSC personality style, use this simple chart to identify where you are. It’s also a good tool to use to identify … Read more