Leaders Consider the Source

When you survey people, formally or informally, beware this common trap: All responses are equally credible. Leaders can get distracted when looking at customer surveys, or employee engagement surveys, based on their own frame of mind at the time. Sometimes, we’re looking for the best, perhaps for reassurance, or to confirm our own biases. In … Read more

Reconsider the Performance Review

“What if feedback were so frequent that performance reviews became irrelevant?” This is one of my tweets from awhile back. I don’t have the data anymore, but it was the most re-tweeted tweet of my entire tweeting career. It struck a nerve. At the recent Professional Development Conference for the Central Iowa Chapter of the … Read more

Leaders Measure More than the Average

When Mary Coffin of Wells Fargo spoke at September’s 90 Ideas event, she shared this nugget: Measure more than the average. She pointed out that when we take measurements, we do a lot of looking at trends and averages and norms to make decisions. But averages only tell us so much. We also need to … Read more

Leaders Offer More Praise

People who offer more praise look for opportunities to compliment others and recognize their contributions. Some leaders think that praise is a waste of time, or that good work is enough of a given that praising good work will make it seem like acceptable performance is somehow exceptional. But this flies in the face data … Read more

Leaders Address Problems

A way-too-common leadership behavior is the opposite – maintain harmony. “I don’t want to sweat the small stuff.” “I hate confrontation.” “They’ll figure it out eventually.” “Maybe a gentle all-staff email will help.” Great leaders develop fantastic relationships and address problems as they occur. A true story, from a tall building in downtown Des Moines: … Read more

Leaders Analyze In-Depth

People who analyze in-depth tend to perform a thorough examination of facts and details. The alternative is to act on the gut – relying on initial feelings and views to move forward, and simply follow first impressions. This is very common among those who suffer from The Success Deception; when you are smart, and successful, … Read more