Leaders Find Unexpected Ways To Thank And Inspire

Leaders know that it’s important to show appreciation, maintain optimism, and attend to rituals and traditions. These can inspire and motivate. But consider the element of surprise and novelty. That works even better. While everyone appreciates “jeans on Friday”, there are more surprising ways to show some thanks. Consider playing against type: In a manufacturing, … Read more

Leaders Focus on Success, not Satisfaction.

Early in my career, I had a conversation with a colleague in which I proudly stated: “I will get so much repeat business, and positive word of mouth, because of my total commitment to customer satisfaction.” This sounded like a normal, yet worthy goal, right? My colleague snorted, and said “That’s not so special, Alan. … Read more

Leaders Send Handwritten Notes to Their Own People

When I was a teacher, I didn’t get a lot of handwritten notes from my principals and superintendents. So when I did, it was pretty exciting! To think that my boss would make the time to write words of appreciation or encouragement when a pop-by or email might have sufficed, really made a major impression … Read more

Leaders Align Work with Values

Last week, we talked about rubrics in general as a tool to develop vision. This week, let’s take that further to talk about a way to make your passion more obvious to your team. Examine all your own projects, initiatives, to-do items, daily tasks, and responsibilities. Compare each of them to your organizational values. Consider … Read more