Customer Service Top Five + One

This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas to make it happen.

Disney’s Magic Trick

Dig the Little Things

Pause and Listen

One of my favorite bad service stories…

Non-leaders can lead, too…

The plus one:

Check out the Unsecret Shopper — Des Moines’ customer service guru…

The (Un) Secret Shopper

Jonnie is a genius!

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