Servant leadership

Effective Leaders Pause and Listen

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“What don’t I know I don’t know?”

Putting the needs of others first, and acting in support of your organization are key elements of servant leadership. That’s basic. But there can be an arrogance there, too; you can assume that you know what is needed – because you’re the leader, and you ought to know. This is what Peter Block refers to as a paternalistic view of leadership — “taking care” of people who “don’t know better” as opposed to a true commitment to learning what is needed.

Leaders Model the Behavior they Expect

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What would it be like if the managers modeled the behavior that ought to be expected?

Ever seen a train? Ever seen the cars pass the engine? Never. If you’re a leader, and you do things at level 10, your followers will likely do them at an “8”. If you have a rough day, and your effort is a “7”, expect your followers to be at a “5”.

To paraphrase Kouzes and Posner:

Leaders model the way by setting the example for others in ways that are consistent with their values. This promotes consistent progress and building of commitment.

Leadership behaviors in “non-leaders” leads to organizational success.

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Recently, I ate breakfast at the Starbucks on 86th in Johnston (Iowa) on my way to a leadership workshop with the Waukee High School Warrior Wrestling program. As I drank my coffee and prepared the workshop, I would occasionally look off into space. You know, to think. But there was a display of funky-cool travel cups … Read more