Leaders Plan

People who plan tend to develop an organized course of action, setting clear expectations and deadlines. The alternative is to improvise – figure things out as you go, without much planning and preparation. I used to teach jazz. I assure you that I was nothing like the guy from “Whiplash“. But improvisation is important. And … Read more

Leaders Initiate

  People who are initiating often anticipate opportunities and problems and call attention to them. If you’ve ever been a part of a Group Dynamic session, you’ve seen this shopping cart picture. We can spend an hour or more on what it symbolizes; we usually use it to introduce the Four Levels of Maturity. Today, … Read more

Leaders and The Ideal Team Player

Patrick Lencioni has done it again. His latest book, The Ideal Team Player, is brief and brilliant. In this fable, followed by a model outline, Lencioni shares a hiring secret of his own company, The Table Group, and shows us that we can apply this to any team. They look for three virtues that they’ve … Read more

Never Plan for the Worst Case Scenario

I was in line at Costco, buying light bulbs and toilet paper, and noticed that the man behind me was looking me and my cart over with suspicion on his face. Eventually, he said “Hrmph. Mercury.” I wanted to say “Pluto?” but instead I said, “Sorry?” “Those bulbs have mercury in ’em. So dangerous they’re … Read more

Leaders Know How to Travel and Pack for Effectiveness

Perhaps this seems like a tangential post, but there is an overall relationship to the concept of “Leaders Meet Needs” here. When you travel on business, travel and pack in such a way as to maximize your ability to meet needs and minimize the possibility of distraction. After many years of business travel, here are some … Read more

Leaders Focus on Success, not Satisfaction.

Early in my career, I had a conversation with a colleague in which I proudly stated: “I will get so much repeat business, and positive word of mouth, because of my total commitment to customer satisfaction.” This sounded like a normal, yet worthy goal, right? My colleague snorted, and said “That’s not so special, Alan. … Read more