I was visiting with a seed scientist once, and I opened the conversation with a simple “So, how was your week?” “Oh, Alan,” Dr. Kim said. “I worked on the Acme project this week. And I learned a lot. There were a lot of mistakes, so we learned a lot. It was a week of research … Read more
Communication. Always a concern. Two areas that get the best of us are: Speed of response Method of communication One team I worked with recently was typical: There was a broad range of expected response times. When we surveyed the group, asking the question “What’s your personal standard for responding to email?” the answers ranged … Read more
A very common transgression that starts small, then grows when not addressed, is lateness. Whether it’s late delivering on a deadline, or late to meetings, it needs to be addressed early and directly. How? Let’s start by addressing meeting lateness. Below are four approaches; feel free to adapt however is most comfortable for you. Note … Read more
There’s a funny episode from The Office in which Michael thinks that if he makes his office more like Google, then people will be happy and work harder. He goes all out, installs a Nerf hoop, gets a beanbag chair, and creates an open office floor plan. While this was a funny TV show, I’m … Read more
Know you need to evaluate an event/campaign/project/quarter, but don’t have time? This quick, simple tool will be a major asset to you and your team for future project improvement. Projects often overlap, leaving little time in between for evaluation. But turning a blind eye to this critical process means losing invaluable information for improving future … Read more
A while back, I wrote a post describing the idea T=r+d: Trust equals reliability (meeting expectations) plus delight (exceeding expectations). How about a story describing precisely the opposite? I actually wrote this post about a restaurant experience my family and I had in 2011. I didn’t publish it back then for two reasons: But, I’ve … Read more
A fellow consultant and I once worked with a small services firm that had some retention and engagement problems. At first, everything seemed in place – the people were good; the quality of their work was sound; the CEO and leadership team cared about their folks. But, looking closer, there were some misguided notions in … Read more
One way to make meetings quick is to hold them standing up. Think about those weekly meetings that can last 30 minutes, and consist of lots of reports. They do not leave time for quick, tactical conversations. A way to enhance, yet shorten those meetings, is to allow 10 minutes a couple times per week (or even … Read more
While flying last week, the man sitting to my left kept accidentally jabbing me with his elbow – repeatedly. I’m empathetic; he was in the middle seat. Still, there are “rules,” and he was often in my space. With his elbow, with his newspaper, and with his leg and feet. He was a textbook example … Read more
When someone dies in an emergency operating room, it is the moral obligation of the doctor to report this to the family: “We did everything we could possibly do.” Before leaders remove team members for non-performance, they have the same obligation. Ask yourself: “Did I do everything I could possibly do?” It’s easy, especially when … Read more